Log in guide – screen reader friendly

The first time you log into your @myop.ac.nz account you need to create a new password, set up Multi-Factor Authentication (MFA) and your password reset options.

This means you need to complete a lot of steps, but you only need to do all of the steps the first time you log in. We have broken the steps into chunks because some steps have different options you can choose from.

If you need help, please contact us on 0508 650 200.

Log in and change your password

On the Open Polytechnic website click ‘Login’ at the top right side of the screen to go the log in page
Enter your username (for most learners this uses the format FirstnameLastname@myop.ac.nz) and click ‘Next’
Enter your temporary password – you can find this in the email we sent you with your log in details
Click ‘Sign in’
Next you need to create a new password – you will need to enter it twice. Your new password must be 8 or more characters long, and should not contain your first or last name or any letter or number sequences (such as 1234)
Now you will go to the ‘More information required screen. Click ‘Next’.

Set up Multi-Factor Authentication

You will now be on a page called 'How should we contact you'.

Here you need to set up Multi-Factor Authentication (also called MFA). This is a second layer of security that you will need to do sometimes when you log in. Go to the Multi-factor authentication page to learn more).

Choose from the authentication phone or office phone below (click the link to go to the instructions for that option). Note - the MFA set up page also includes an option for ‘Authentication app’ but we are unsure of the accessibility of these external apps for assistive technology so have not included instructions here.

Authentication phone instructions

Select ‘Authentication phone’ from the ‘How should we contact you’ dropdown
Select the country or region from the dropdown list (type N to get to the N country names, then scroll to find New Zealand)
Enter your phone number
Choose ‘Send me a code by text message’ OR ‘Call me’
- If you choose ‘Text message’ you will get a text with a code to enter in the box on the next screen and click
- If you choose 'Call me’ you will get a call. Answer it and press the # (pound) key. The incoming number will likely be +18553308653
Click 'Next'
On screen you will get a message that verification was successful. Click ‘Done’.

Next you will go to the ‘Don’t lose access to your account’ screen to set up your password reset options.

Office phone (landline) instructions

Select ‘Office phone’ from the ‘How should we contact you’ dropdown
Select the country (type N to get to the N country names, then scroll to find New Zealand)
Enter your phone and extension number and click ‘Next’
You will get a phone call from Microsoft asking you to press the ‘pound’ key - ‘#’
You will then get a message onscreen that verification was successful. Click ‘Done’.

Next you will go to the ‘Don’t lose access to your account’ screen to set up your password reset options.

Password reset

There are two options you can choose from, for ways to reset your password yourself if you need to – phone or email. You only need to do one of these, but can set up both if you like. The links below will take you to instructions for how to them up:

Authentication phone

Click ‘Set it up now’
Select your country
Enter your phone number. Click ‘Call me’
When your phone rings answer and press the # (pound) key
Back on the Authentication phone screen you will get a message that says ‘Verification successful’
Click done to go to MyOP.

Authentication email

Click ‘Set it up now’ by ‘Authentication email is not configured’
Enter your email address and click ‘Next’
Go to your email and look for the email from ‘Microsoft on behalf of TOPNZ STUDENT (MYOPENPOLYTECHNIC)’ with the subject line ‘TOPNZ STUDENT (MYOPENPOLYTECHNIC) account email verification code’ to get the code
Copy and paste the code into the text box on your browser and click ‘Done’
Click ‘Finish’ to go to MyOP.