Log in help

The first time you sign in, you'll need to complete a short setup before you can access MyOP and your online courses:

1. Sign in using the details we emailed you when you enrolled.
2. Set up a passkey by following the instructions on screen. A passkey is a simple and secure way to sign in without needing a password. 

What you need to log in the first time

Look in your email for the ‘Username and log in details' email we sent you when you first enrolled to find your: 

• Learner email address – which uses the format 'FirstnameLastname@myop.ac.nz'. Some email addresses may include numbers, and there is no full stop between the first and last name
• Temporary Access Pass (TAP) - This is a one-time use code you will enter when signing in for the first time. 

If you have forgotten your learner email address you will need your Student ID.

Recover your user name 

Unable to log in

If you are unable to log in your account may be locked. This may have been done if you have not logged into any Open Polytechnic system for more than 12 months.

To get your account unlocked please contact our Service Desk team:

• 0508 650 200
• helpdesk@openpolytechnic.ac.nz
  
  

Enrolled but never logged in

If you enrolled in the past, but didn't log in you may still be able to log in following our instructions for new learners above. If that doesn't work, please get in touch for help:

• 0508 650 200
• Customer.Services@openpolytechnic.ac.nz 
  
  

If you are studying from overseas you need to contact our Service Desk to request access the Open Polytechnic network.

• Freephone 0508 650 200
• service.desk@openpolytechnic.ac.nz

Note: You can not enrol in New Zealand then go overseas to complete your studies. Learn more about studying as an international learner

Service Desk hours

• Monday to Friday - 7am - 6pm
• Closed Saturday and Sunday
• Closed Public Holidays.

A passkey is a simpler and more secure way to sign in to Open Polytechnic provided applications.

Instead of using a password, you sign in using the security features already available on your device, such as:

• Your fingerprint
• Facial recognition
• Your device PIN

Passkeys help protect your account from phishing and password theft while making sign-in to Open Polytechnic applications easier. Passwords remain one of the most common ways attackers gain access to accounts, so reducing reliance on passwords improves both security and convenience. 

When you sign in to an Open Polytechnic application, you will be prompted to set up a passkey. Follow the prompts on the screen.

When prompted where you'd like to save your passkey, choose the option that best matches the device you normally use:  

• Windows computer: Save the passkey in your usual browser, such as Microsoft Edge or Google Chrome. It's best to be signed in to your browser.
• iPhone or iPad: Save the passkey to your Apple device.
• Android phone: Save the passkey to your Android device.

If you regularly use multiple devices, you may choose to save your passkey in a password manager. This makes your passkey available on any device where you are signed in.

To create a passkey, your device needs a secure way to verify it's you. If you don't already have a PIN, fingerprint, or facial recognition set up, your device may prompt you to create one during the passkey setup process. Simply follow the prompts and then continue creating your passkey.  

Passkeys work on most modern devices, including:

• iPhone (iOS 16+) and iPad
• Android phones and tablets (Android 14+)
• Windows 11 PCs
• Macs (macOS 14+). 

Minimum browser versions are:

• Google Chrome: Version 108 or higher
• Microsoft Edge: Version 108 or higher
• Apple Safari: Version 16.0 or higher (iOS/iPadOS) and 16.1 or higher (macOS)
• Mozilla Firefox: Version 122 or higher
• Opera: Version 97 or higher 

If you don’t have access to one of the above, call the Service Desk (0508 650 200) weekdays between 7:00am to 5:30pm.

If your Open Polytechnic passkey is saved to a passkey wallet linked to your Google, Apple, or Microsoft account, it can be available on any device where you're signed in to that account. This means you can often use the same passkey across multiple devices.

You can also set up separate passkeys on different devices. For example, you might have one passkey on your phone and another on your computer.

If you can't access your passkey on a new device, contact the Service Desk. They can provide a temporary sign-in code and help you set up a new passkey on your device.

If your passkey isn't saved to an account you have access to, contact the Service Desk. They can provide a temporary sign-in code and help you set up a new passkey. 

If you are having trouble setting up a passkey, contact the Service Desk on 0508 650 200 or service.desk@openpolytechnic.ac.nz. The Service Desk is available Monday to Friday, 7:00am to 5:30pm, excluding public holidays.