Course and study support

Tautiaki akomanga | Ako

If you need help to get started, have a question about your course or assessment or need advice on what to study next, we’re here to help. Find out who to talk to for course and study support.

Watch the video below to meet some of the teams here to support you during your study or read more below.


Student Mentors – help to get started and ongoing

For help to get started with online learning contact our Student Mentor team. They can help you get set up for online learning and give you a tour of your online courses in iQualify, including where you can contact to your Course Leader and find your assessments.

Throughout your course you can talk to a mentor for help with questions not relating to your course such as:

  • Study skills
  • Motivation and time management
  • How to get an assessment extension and what to do if you need more time (Special Consideration).

You can find a link to book time with a mentor on the MyOP homepage or use the link below to find the mentor service you need:


Course Leaders for help with your course

For course and assessment-related questions contact your Course Leader. They will guide you through the coursework to help you follow the study guide, and make sure you understand the course materials and assessment requirements.

You can find out who your Course Facilitator is on the ‘Overview’ page of the course in iQualify.

The best way to contact them is through the ‘Talk’ channel in your course’s left menu. This is where you can look for regular messages from them and join discussions about the course.

If you ever have trouble getting in touch with your Course Facilitator, contact us:


Assessment and research support

For assessment help such as research, academic writing or with general study skills, contact our Library and Learning Centre, Te Whare Pukapuka Wāhanga Whakapakari Ako.


Choosing your next course and qualification planning

Our Student Advisors can help you decide what courses to study next or check you have the right combination of courses to complete your qualification. They will help you:

  • Structure your qualification so you know what course(s) to do next
  • Work out if your previous tertiary study can be cross credited to one of our qualifications
  • Work out how many courses you need to do to finish your qualification and graduate.

Call or email to talk to a Student Advisor: