Quality Management

Course code 71332

Quality Management assists you to gain understanding of how organisations embed quality into organisational practices and also transform the quality of their products and services to satisfy customer needs and expectations.  

This online course teaches quality management and how to apply it in an organisation, including defining quality; determining its cost; TQM; Kaizen; and quality strategies, standards and culture.

For more information watch the course introduction video below.

How to enrol

Before enrolling in this course you need to:

  • Choose the qualification you will study the course under. See the Work towards tab below for qualification options.
  • Check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses tab on the qualification page.

Students who successfully complete this course will be able to

  • Evaluate the organisational culture and change required as a precondition for the introduction of quality management.
  • Identify the appropriate strategies to develop quality management in manufacturing, processing, and service industries including commerce.
  • Design, develop and implement quality systems to suit specific organisations.

Admission requirements

We recommend you have an understanding of operations management before you enrol in this course.

Other requirements

Your course is delivered 100% online. To complete  this course you will need access to a computer or device, broadband internet and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content and submitting online assessments. If you are unsure if your current computer/device or internet access allows you to complete your online learning with us, please contact us before applying to enrol. 

Lecturer / Tutor

Josephine Bourke

Assessment and exams

Assessment is 100% In-course