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This course explores communication and customer service theories and techniques used by information professionals in Aotearoa New Zealand.
You will engage with customer service strategies in the context of diversity and inclusiveness, and develop an understanding of how specific communication techniques are used to deliver effective and culturally responsive customer service.
You will also consider how communication and customer service techniques can enhance training, advocacy and community engagement.
The course will include a focus on working in ethical and respectful ways with people and communities.
For more information watch the course introduction video below.
Before enrolling in this course you need to:
Allow approximately 10-12 hours study time per week for each 20 credit course. This may be higher around assessment due dates or exam time.
Understanding people and communities
Connecting and serving people and communities
Diversity and inclusiveness
Connecting with people and communities through information services
100% internally assessed
No textbooks are required for this course
Your course is delivered 100% online. To complete this course you will need access to a computer or device, broadband internet and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content and submitting online assessments. If you are unsure if your current computer/device or internet access allows you to complete your online learning with us, please contact us before applying to enrol.