Operations Management

For more information watch the course introduction video below.

What you will learn

When you successfully complete this course you will be able to apply techniques to ensure efficient and effective provision of goods and services. You will also be able to:

• analyse the nature of operations management and the role of the operations manager in particular situations
• explain quality management
• apply quality management techniques to improve operations in particular situations
• select and justify appropriate facilities and processes to ensure efficient provision of a product, whether a service or a good
• discuss performance management and determine appropriate measures and controls of performance in operations
• understand capacity management
• apply techniques relating to resource planning, and recommend actions appropriate for particular situations
• understand supply chain management, inventory management and materials management and apply this understanding to particular situations. 

Assessment

100% internal assessment 

Textbooks

No textbooks are required for this course

Computer and internet requirements

This course is delivered online, so you will access your course material and submit assessments online. Our online courses may include reading, videos, quizzes or activities, and you may need to download content.

For online learning you need:

• Access to a laptop or desktop computer
• Reliable internet and data plan.  

If you are unsure if your current computer, Windows or internet access will allow you to study online, please contact us before applying to enrol. 

Find out more about online learning 

How to enrol

Before enrolling in this course you need to:

• choose the qualification you will study the course under
• check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.