This online course will provide you with the knowledge and skills required to support and enhance organisational processes and systems.
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Level5
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Credits20
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Cost$0 NZ Domestic$1,858 NZ International
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EFTS0.1667
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Delivery typeOnline only
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Teaching weeks 16 weeks
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Workload Approximately 13 hours per week
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Prerequisites Check entry and other requirements under the qualification you are studying
For more information watch the course introduction video below.
You will develop the skills required to provide technical support using applicable practice methodologies for managing hardware and software resources in the workplace.
Students who successfully complete this online course will be able to
- Explain the processes associated with information management, including data storage and retrieval
- Describe the concepts of user experience and usability in IT and the requirements for supporting end users
- Explain security concepts and tools and techniques used for minimising risk
- Describe networking and internet concepts
- Identify the processes and procedures necessary for hardware and software diagnostic testing, maintenance, and technical and customer support
- Demonstrate the basic principles of web design and interactivity
Assessment
100% internally assessed
Textbooks
No textbooks are required for this course
Computer and internet requirements
This course is delivered online, so you will access your course material and submit assessments online. Our online courses may include reading, videos, quizzes or activities, and you may need to download content.
For online learning you need:
- Access to a laptop or desktop computer
- Reliable internet and data plan.
If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.
Find out more about online learning
Work towards
You can do this course as part of these qualifications:
Certificate of Proficiency
Certificate
Diploma
Bachelor's Degree
Course availability over the next 12 months
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Sep
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Oct
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Nov
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Dec
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2027
Jan
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Feb
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Mar
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Apr
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May
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