NZ2470 - NZ Certificate in Health and Wellbeing - FAQs

This page should answer any questions you have about the New Zealand Certificate in Health and Wellbeing (Level 3) Support Work.

If you cannot find what you are looking for here, please don't hesitate to contact us

  • Upon completion of this qualification, will I be eligible to enrol and study the Bachelor of Social Health and Wellbeing (Level 7)?

    Once you have completed the New Zealand Certificate in Health and Wellbeing (Level 3) Support Work you will be able to enrol and study the Bachelor of Social Health and Wellbeing (Level 7) part time.

  • What happens if I am not employed in the sector?

    You must be working, either as a volunteer or paid employee, for a minimum of 100 hours of relevant work in a health and wellbeing context to study this qualification. 

  • Is the workplace learning compulsory?

    Yes. The workplace activities provide the context for your assessment.  

  • What do I need to know about distance learning and learning in the workplace?

    The workplace context is an essential part of this qualification. As part of the assessments, learning activities will be provided so you can apply what you have been learning in the course material to your own working environment (or a working environment you are familiar with). The tasks you undertake in the workplace will be documented and verified by your workplace verifier.

  • Is this a recognised qualification by employers within the industry?

     Yes. This is a New Zealand Certificate, which is a recognised qualification on the New Zealand Qualification Framework. Many employers in the health and wellbeing sectors require staff to be qualified to at least Level 3.

  • Do I need to have a computer?

    Yes. All the courses in this qualification are studied online so you will need to have regular access to a computer or device, a reliable internet connection and a data plan to be able to support your learning. You will need to stream videos, download content and submit assessments online.

  • How long does each course take?

    We have a study plan based on each course taking 16 weeks, which equates to 12.5 hours per week. This includes study time, and preparing and submitting assignments. You can adjust your study plan to suit your own personal and flexible timeline. You may wish to progress through the course quicker than the 16 week study plan suggests. 

  • How long will the application process take?

    Once we have received the completed on-line application and the supporting memorandum of understanding, and you meet the entry criteria, we will approve your application. Once your application has been approved you will need to pay your fees before your enrolment can be completed. 

  • What do I need to provide for the online application process?

    You will need to download a memorandum of understanding for you and your employer to sign. This memorandum confirms that you are working in an appropriate health and wellbeing setting and have a qualified workplace supervisor who can verify your work.

    If you do not have an active National Student Number, or haven’t studied with us before, you may need to provide us with verified proof of your identification to confirm your legal name and residency status.  You will find more information on our website about the types of verified documents that you can send us.

  • Do I have to be working in the sector to study this qualification?

    To study the courses in this qualification you need to be able to access a minimum of 100 hours of paid or unpaid employment in a relevant health and wellbeing context.

    A relevant context includes, but is not limited to – aged care, acute care, community support, home-based support, respite care, mobile services and the youth development sector.

    Each assessment requires a minimum number of hours of workplace practice to demonstrate competency. You will need to have a suitably qualified workplace verifier who has agreed to oversee your work. Both you and your employer will need to sign a memorandum of understanding and provide information about your workplace verifier. You will be able to download this memorandum during the online application process.

    Your acceptance into the qualification is subject to final approval by the Level 3 Programme Leader.

  • What are the entry requirements for this qualification?

    You must be at least 17 years of age at the start of the qualification and have NCEA Level 1 or equivalent.

  • When can I enrol?

    This qualification has four courses. You can enrol in and start the first course (HWB301) throughout the year. When we confirm your enrolment we’ll give you the start and end dates that you need to complete your study within.

  • What type of jobs will this qualification lead to?

    Graduates from this qualification may be employed in a range of roles supporting people in the community.  Potential employment roles may include support worker, caregiver, employment consultants, whānau workers, housing coordinators, youth workers, aged care workers and navigators.

  • Who is this qualification for?

    This qualification is for people who are currently working in, or are interested in beginning a career in, the mental health, addictions or disability sector. This certificate will give you the skills and knowledge required to provide a person-centred approach that maximises independence for the people you support. You will be capable of working under limited supervision under the guidance of your organisation and be able to implement personal plans.