eduroam Frequently Asked Questions

You can find step-by-step instructions for setting up eduroam here. We recommend doing this from home, with a stable internet connection first, for a smoother experience. 

Yes, eduroam offers a secure wireless network with encryption and authentication protocols to safeguard your data and online activities.

 Yes, you can set up eduroam on MacOS laptops, iOS devices and Android devices, using the provided instructions.

Yes, you can.

Yes, your device should automatically connect without interruption as you move between eduroam networks within range.

Yes. You can find the “geteduroam” app in your device’s app store. This app streamlines the configuration process, making it simpler and more convenient for you to connect to eduroam.  

Some devices may require manual configuration using the settings provided in the instructions.

Reach out to the Open Polytechnic Service Desk team for assistance with signing into eduroam.

Check your internet speed on various devices and applications, making sure eduroam is set up on them. If issues persist, contact the Service Desk team for assistance.

Yes, you can use eduroam to securely connect to the internet in many locations worldwide. If you're planning to study in another country, see this link for instructions on logging in from outside of New Zealand. If you have any trouble with eduroam or accessing your online learning, contact the Open Polytechnic Service Desk team.