NZ4108 New Zealand Certificate in Health and Wellbeing (Advanced Care and Support) (Level 4) Website FAQs

This page should answer any questions you have about the New Zealand Certificate in Health and Wellbeing (Advanced Care and Support) (Level 4).

If you cannot find what you are looking for here, please don't hesitate to contact us


  • When can I enrol?

    This qualification has eight compulsory courses. You can enrol in and start the first course (HWB408) at any time throughout the year, on the first Monday of every month. When we confirm your enrolment, we’ll give you the start and end dates that you need to complete all eight courses within.  

     You are only able to enrol in one course at a time. 

  • What are the entry requirements for this qualification?

    New Zealand Certificate in Health and Wellbeing (Level 3), or equivalent qualification, or experience in the health and wellbeing sectors.  

     To study this programme, you also need to complete at least 270 hours of paid or unpaid employment in a relevant health and wellbeing workplace.  Whilst this qualification includes a paper on dementia and palliative care, you do not need to be placed in a dementia or palliative care workplace in order to complete this qualification.    

     The in-work component is a compulsory part of all the courses in this programme of study and you will need to have arranged this prior to applying.  

  • Can I enrol in this programme if I’ve completed the New Zealand Certificate in Health and Wellbeing (Level 4) Social and Community Services?

    Yes, you can  

  • How can I confirm my work placement?

    You must have a workplace supervisor who can oversee and verify your work. You, your employer, and the workplace verifier will need to sign an agreement as part of your enrolment form. This will be built into the online form.  

  • Can you help me find work experience/ do you find our work placements?

    No, learners are responsible for finding their own work placement. If you’re looking for a placement, we suggest you find a local rest home, hospice, dementia, palliative care or other complex need facilities and speak directly with them about volunteering.  

General Questions

  • Who is this qualification for?

    This qualification is for individuals who have experience in a health or wellbeing setting who are looking to gain additional knowledge and skills required to provide person-centred care and support to individuals with complex needs.  For learners considering a transition to a workplace with palliative and/or dementia care care, and/or a leadership role, this qualification provides the fundamentals to these.  

  • What type of jobs will this qualification lead to?

    Graduates of this qualification may be employed in a role as a senior health care worker, senior care giver or a role with similar responsibilities in health and wellbeing workplaces, hospices or specialised dementia units, aged residential care, hospitals or home and community support settings. 

  • Do I need to have a computer?

    Yes. All the courses in this qualification are studied online so you will need to have regular access to a computer or device, a reliable internet connection and a data plan to be able to support your learning. You will need to stream videos, download content, and submit assessments online. 

  • Is this a recognised qualification by employers within the industry?

    Yes. This is a New Zealand Certificate, which is a recognised qualification on the New Zealand Qualification Framework. Many employers in the health and wellbeing sector require staff to be qualified at Level 4 for specific roles in the workplace.

  • Upon completion of this qualification, will I be eligible to enrol and study the Bachelor of Social Health and Wellbeing (Level 7)?

    Once you have completed the New Zealand Certificate in Health and Wellbeing (Level 4) Advanced Care, you will have met the academic entry requirements to study the Bachelor of Social Health and Wellbeing (Level 7). 

Workplace learning

  • What happens if I am not employed in the sector?

    You won’t be able to enrol into the programme unless you are working, either as a volunteer or paid employee, for a minimum of 270 hours of paid or unpaid employment in a relevant health and wellbeing workplace. These 270 hours distribute evenly across the course in your programme, which equates to approximately 35 hours per course in Level 4, as a guide. 

  • What do I need to know about distance learning and learning in the workplace

    The workplace context is an essential part of this qualification. As part of the assessments, learning activities will be provided so you can apply what you have been learning in the course material to your own working environment. The tasks you undertake in the workplace will be documented and verified by your workplace verifier.