This online course examines core professional-level techniques used by information professionals to support and empower information seekers in physical and virtual settings.
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Level6
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Credits20
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Cost$840 NZ Domestic$2,130 NZ International
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EFTS0.1667
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Delivery typeOnline only
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Teaching weeks 16 weeks
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Workload Approximately 13 hours per week
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Prerequisites Check entry and other requirements under the qualification you are studying
You will gain an understanding of key information behaviour theories, and will explore the interview process, advanced search skills, and specific techniques to support diverse groups of information seekers including Māori and Pasifika.
This online course will also examine how to design and deliver training and teaching programmes, and how to facilitate learning through supporting the development of multiple literacies.
For more information watch the course introduction video below.
Students who successfully complete this online course will be able to
- Interpret information behaviour theory and practices, including information seeking by particular user groups including Māori and Pasifika.
- Apply information facilitation skills and interview techniques to determine the information needs of individuals in a range of information service contexts.
- Develop advanced search techniques to perform specialist and comprehensive information retrieval, using physical and digital tools.
- Plan, deliver and evaluate a training or teaching programme in an information service context.
- Support the development of multiple literacies through facilitating the creation of new knowledge and skills.
Assessment
This course is 100% internally assessed
Textbooks
No textbooks are required for this course
Computer and internet requirements
To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.
Learn more about our online learning and study tools.
How to enrol
Before enrolling in this course you need to:
- choose the qualification you will study the course under
- check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.
Work towards
You can do this course as part of these qualifications:
Certificate
Bachelor's Degree
Graduate Diploma
Course availability over the next 12 months
Nov
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Dec
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2025
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