This online course will give you an understanding of strategies for the operations of a small business and behaviours that contribute to personal and professional growth. You will also learn about effective strategies that result in customer satisfaction, and developing and maintaining effective relationships with key stakeholders.
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Level4
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Credits20
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EFTS0.1667
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Teaching weeks 16 weeks
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Workload Approximately 13 hours per week
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Prerequisites Check entry and other requirements under the qualification you are studying
What you will learn
Students who successfully complete this online course will be able to
- Produce a business plan
- Develop a personal and professional development plan
- Develop customer service strategies
- Identify strategies to develop and maintain professional relationships with stakeholders.
Assessment
This course is 100% internally assessed.
Textbooks
No textbooks are needed for this course.
Computer and internet requirements
To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.
Learn more about our online learning and study tools.
How to enrol
Before enrolling in this course you need to:
- choose the qualification you will study the course under
- check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.
Work towards
You can do this course as part of these qualifications:
Certificate of Proficiency
Course availability over the next 12 months
Nov
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Dec
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2025
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