Funeral Directing Communications

Students who successfully complete this course will be able to:

• Describe the strategies and skills that enhance interpersonal communications when funeral directing
• Describe conflict resolution strategies and a rationale for their use in professional funeral directing practice.
• Communicate effectively with bereaved families, whānau and peripheral service providers to meet their wishes, needs and cultural expectations. 

For more information, watch the course introduction video below.

Assessment

100% internal assessment 

Textbooks

No textbooks are required for this course

Computer and internet requirements

This course is delivered online, so you will access your course material and submit assessments online. Our online courses may include reading, videos, quizzes or activities, and you may need to download content.

For online learning you need:

• Access to a laptop or desktop computer
• Reliable internet and data plan.  

If you are unsure if your current computer, Windows or internet access will allow you to study online, please contact us before applying to enrol. 

Find out more about online learning 

How to enrol

Before enrolling in this course you need to:

• choose the qualification you will study the course under
• check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses and apply tab on the qualification page.