Microsoft global outage: Advice for learners
Last updated: 3:30pm 13 November 2026
Due to the global outage affecting Microsoft products, some services at Open Polytechnic are currently unavailable.
Our customer services team are available to assist you weekdays between 8am – 5pm. Please call us on free phone 0508 650 200
See information below on how our customer services team can help you until the global outage has been resolved.
Emails
Open Polytechnic cannot currently send or receive emails.
If you are waiting on a response on any of the below and have not heard from us by 9am Monday 16 November, please contact us on 0508 650 200 and we will assist you.
- Enrolment application for a course that starts on 16 November
- Login details for a course that starts on 16 November
- Information on a re-submission for an assessment
- An email response to a question you sent to a tutor, learning support staff or the Library & Learning Centre
- Learner email accounts on Office 365 are not currently working. If you need to send an email from your student myop.ac.nz email address, please wait until the global outage has been resolved, or call us and we will assist you
- Information related to LNNAT
Website forms
If you have applied for one of the following and not received an email response to your application by 11am Monday 16 November, please contact us free phone 0508 650 200 and we will assist you.
- Assessment extension
- Special Consideration
- Booking with a Student Mentor
- Request to withdraw
- Request to transfer
- Academic transcript
- Application for cross-credit or credit transfer
- Application for advanced standing
- Application for recognition of prior learning
We apologise for any inconvenience while we work to restore services due to the global Microsoft outage.