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Withdrawals and course transfers

Find information on how to withdraw from your course or transfer your course to another start date, and why we may withdraw you.

Steps you must follow to request to withdraw from your course or transfer to another course start date: 

  1. Check your course start date in the MyOP Learner Portal so you can find the criteria below that is relevant to your situation.
  2. Read all of the sections below to ensure you choose the best option that applies to your circumstances and meet the requirements for a withdrawal or transfer.
  3. Fill in the 'Request to transfer' or 'Request to withdraw' form, depending what you need to do. We do not accept phone calls or emails. 

After you submit the relevant form you will get a copy by email.  We will use the date you submit the form as the date of withdrawal or transfer, so it is important to complete this form as soon as possible.

 Check the withdrawal dates here (see the tables)

Note – If you withdraw or transfer to another start date there may be financial or other implications, so please read the relevant information below before submitting the form. 

Can we help?

If you need help with any aspect of your study, such as how to study, time management or if you have difficulty understanding the course content we’re here to help. You can go to MyOP to book a call with a Student Mentor (just choose the service that’s right for you), or talk to our Customer Services team.

Go to MyOP to book time with a Student Mentor 

If you would like to speak to someone about your enrolment, withdrawing, transfer, fees refunds, or Special Consideration before you fill in the withdrawal or transfer form, please get in touch with  our Customer Services team:

The following withdrawal and transfer criteria is based on the Regulatory Framework.

Withdrawal and transfer criteria and forms

The length of your course determines the withdrawal period.

  • If your course is 10 weeks or less, the withdrawal period is 7 days.
  • If you course is 12 weeks or more, the withdrawal period is 28 days.  
  • Before the course start date and within the withdrawal period

    Withdrawals

    • You can apply to withdraw, and if you paid course fees, they will be refunded to the account the funds were received from. There will be no record of enrolment on your academic transcript. 
    • If your course enrolment was transferred under special consideration you can withdraw but will not get a fees refund and your academic transcript will display ‘Withdrawn'. 


    Request to withdraw form


    Transfers

    • You can apply to transfer a course to a new start date if the course is available for enrolment on our website.
    • You can only transfer your course to a new start date once.
    • You need to submit the request before or within the withdrawal period. 
    • You may be liable to pay any increased fees if there is a difference. 

    Note - you need to fill the form separately for each course you want to transfer to another start date. 

    Request to transfer form

  • After the withdrawal period and within 80% of the course duration

    Withdrawals

    • You can apply to withdraw, but you will not get a refund of your fees and your academic transcript will display ‘Withdrawn’.
    • If you have not paid your fees and apply to withdraw the fees must still be paid. Debt collection processes will be followed.
    • If you do not apply to withdraw and do not submit any work you are liable to pay the fees. 

    If you are experiencing exceptional circumstances, please apply for Special Consideration before your course end date and ensure to attach evidence as required (see the special consideration section below). 

    Request to withdraw form

    Transfers

    You cannot apply to transfer to another course start date after the withdrawal period using the transfer form.

    • You can apply for Special Consideration if you have experienced extenuating circumstances (conditions apply), please see below.
    • You can apply to withdraw from your course using the form linked above and re-enrol in the course selecting the new date you would like to start the course. 
  • After 80% of the course duration

    Withdrawals and transfers

    • You cannot apply to withdraw or transfer after 80% of the course duration.
    • If you are experiencing exceptional circumstances, please apply for Special Consideration before your course end date and ensure to attach evidence as required (see the special consideration information below).
    • If you do not submit your assessments on or before the due date or extended due date, your academic transcript will display courses you do not complete with the relevant failing grade.
    • As stated in the Terms and Conditions of Enrolment, any unpaid fees must be paid. Debt collection processes will be followed.

Special consideration

  • Special consideration for exceptional circumstances

    If you are experiencing exceptional circumstances, you can apply for Special Consideration before the course end date and you need to provide evidence of your circumstances. 

    The Academic Registrar may approve an extension of your assessment due dates, a transfer or a full or proportional refund that takes into account the specific circumstances, the relevant regulations, and other requirements. If you are approved a late withdrawal or transfer, please read the conditions in the email we send you.  

    Fill in the form below to apply for Special Consideration and include supporting documentation / evidence that is required: 

    Application for special consideration 

     

Reasons we may withdraw you from your course

When you enrol to study with us you are expected to:

  • Log in to each of your online courses each week from the start date and engage with your course materials. Learners who engage and complete all the learning tasks are more successful in their study.
  • Pay any course fees before your course start date.
  • Submit your assessments on or before the due date shown in your course and on your MyOP. Use MyOP to apply for an assessment extension before the due date.

If you do not meet these expectations within the withdrawal period, we may withdraw you from your course and cancel future course enrolments. The length of your course determines the withdrawal period. The withdrawal period for courses:

  • 10 weeks or less is 7 days.
  • 12 weeks or more is 28 days.

Refer to  Te Kawa | Academic Regulatory Framework, Part 8.4 and 8.5.

If your enrolment is cancelled, you can reapply to enrol. However, if we need to withdraw you from one or more courses for any of the reasons below, this will be considered when reviewing future applications. Refer to Te Kawa | Academic Regulatory framework Part 7.3 and 7.4.

  • No engagement in your online course

    You must log into iQualify and start working through the course materials in each course you are enrolled during the withdrawal period. We will withdraw you from any course you do not engage in.

    • Courses of 10 weeks or less: You must log into each of your online courses and engage with the course materials within seven days from the course start date.
    • Courses of 12 weeks or more: You must log into each of your online courses and engage with the course materials from the start date of your course and before day 28. If you haven’t engaged, we will email you at the start of week 4, so you have time to log in and engage with the specified course or to make a change to your enrolment (e.g. apply to transfer or withdraw) before the withdrawal period ends.

    If you are withdrawn for not engaging in your course:

    • There will be no record of enrolment on your academic transcript.
    • Any fees paid will be refunded.
    • StudyLink will be informed if you have loans and/or allowances.
  • Late fee payments

    You must pay your course fees on or before your course start date.

    • If you intended to pay your fees through StudyLink or MSD (e.g. using a TIA form) and your application is delayed, cancelled, or declined, you must contact us as soon as possible and within the withdrawal period with your alternative payment arrangements.

    If we have not received your fees in full before the withdrawal period ends, or heard from you about any delay, you will be sent an email notification that you have been withdrawn for non-payment of fees.  

    If you are withdrawn for non-payment of fees:

    • There will be no record of enrolment on your academic transcript.
    • Any fees paid will be refunded.
    • StudyLink will be informed if you have loans and/or allowances.
  • Non-submission of assessments by due date

    If your first assessment due date is within the withdrawal period and you do not submit the assessment, you will be withdrawn from your course. We will notify when this action is taken.

    If you are withdrawn for not submitting your first assessment:

    • There will be no record of enrolment on your academic transcript.
    • Any fees paid will be refunded, where applicable.
    • StudyLink will be informed if you have a student loan and/or allowance.