I am a lecturer in Management & Economics, Learning Delivery.
Relevant education/work experience
I hold a Ph.D in Business Management (OB/HRM); a Master’s in HRM as well as a Bachelor’s in Psychology from Mumbai University, India. I also have a Diploma in French language (1 year) awarded by Ministry of National education, French Republic.
I have substantial teaching experience having taught at Murdoch University, Dubai campus, TERI School of Advanced Studies, New Delhi, India, BIMTECH, India. I have taught courses in the areas of Management, Organisational Behaviour and HRM to both Master’s and undergraduate students. I was also a tutor at School of Management, Victoria University of Wellington. I also have substantial peer-reviewed research publications to my credit.
My research interests are in the areas of Workplace Stress and Job Burnout, Work Teams, Strategic Human Resource Management, Business Sustainability.
1.Shah, H. & Jain, S. (2017), Tussle to Trust: Developing an Appreciative Climate for a Hydro Power Organization, International Journal of Intelligent Enterprise, Vo. 4, No. 4, pp. 345-360.
2.Jain, S.S. & Singh, A.K. (2016), Editorial Special issue: Sustainability and Human Resources, International Journal of Intelligent Enterprise, Vol. 3, No. 3/4.
3.Surana, S. and Singh, A.K. (2013), ‘The Impact of Role Stressors and Work Overload on Job Burnout’, International Journal of Intelligent Enterprise, Vol. 2, No. 1, pp. 64-83.
4.Surana, S. and Singh, A.K. (2012), ‘The Effect of Job Burnout on Job Outcomes among Call Center Customer Service Representatives in India’, International Journal of Intelligent Enterprise, Vol. 1, No. 3/4, pp. 270 – 289.
5.Surana, S., Singh, A.K. and Saxena, S. (2011), ‘The management of job burnout among call center customer service representatives in India: The role of social support’, International Journal of Management Development, Vol.1, No.1, pp. 79-97.
6.Surana, S. and Singh, A. K. (2009), The effect of emotional labour on job burnout among call-centre Customer Service Representatives in India, International Journal of Work Organization and Emotion, Vol. 3, No.1 pp. 18 - 39.
7.Surana, S. and Singh, A. K. (2009), Development and validation of job burnout scale in the Indian context, International Journal of Society Systems Science, Vol. 1, No.4 pp. 351 - 374.
8.Srivastava, D. K. and Surana, S. (2006), ‘The Role of Religion in International Business: The Case of LIC’s Entry into Islamic Insurance’, The Management Case Study Journal, Vol. 6, No. 2, pp. 67-79.
9.Parikh D. and Surana S. (2005), ‘HR Issues in Telecommuting: A Conceptual Approach’, Indian Journal of Industrial Relations, Vol. 41, No. 1, pp. 94-116.
10.Surana, S. (2005), ‘Inside the Soul of the Organization’, Indian Management, Vol. 44, No. 8.
Jain, S. and Singh, A. K. (2010), ‘Job Burnout: A study among customer service professionals in the call centre industry in India’, LAP Lambert Academic Publishing, Saarbrucken, Germany (ISBN no. 978-3-8433-5000-6).