The aim of this online course is to develop knowledge and skills to deliver professional customer services that meet business requirements and work collaboratively within a team.
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Level4
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Credits15
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Cost$0 NZ Domestic$1,317 NZ International
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EFTS0.125
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Delivery typeOnline only
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Teaching weeks 16 weeks
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Workload Approximately 10 hours per week
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Prerequisites Check entry and other requirements under the qualification you are studying
Learners who successfully complete this course will be able to
- Work collaboratively to meet team objectives in a business context.
- Demonstrate customer service techniques to consistently meet business needs.
- Demonstrate professional and ethical behaviour, and social and cultural awareness in a business context.
Assessment
100% internal assessment
Textbooks
No textbooks are required for this course
Computer and internet requirements
To complete this course you will need access to a laptop or desktop computer, reliable broadband internet connection and a data plan able to support online learning such as streaming of videos (including YouTube), downloading content, and writing and submitting online assessments. If you are unsure if your current computer or internet access allows you to complete your online learning with us, please contact us before applying to enrol.
Learn more about our online learning and study tools.
Work towards
You can do this course as part of these qualifications:
Certificate
Course availability over the next 12 months
Nov
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Dec
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2025
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Feb
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Mar
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