Gillian Budd

  • Certificate in Quality Assurance (Level 5)

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Gillian Budd wanted a qualification that would improve her career prospects and give her new skills for her role as quality assurance officer at Dunedin City Council. However, having left school with no formal qualification, she was nervous about taking the next step into academic study.

Today, Gillian is proud of achieving the Certificate in Quality Assurance.


Gillian says the qualification has given her a broad understanding of quality management and tools that she can practically apply at work.

“It’s very worthwhile undertaking study as you gain a qualification that can further your career. There is also a real sense of achievement once you have completed your study,” says Gillian.

Gillian set her a goal of completing the certificate within a year which helped her to stay motivated.

She chose Open Polytechnic because she could focus specifically on quality assurance. Her role involves co-ordinating and performing internal audits, preparing the BCA for accreditation assessments and facilitating and developing the quality assurance system. 

 “I found the quality improvement, implementing quality and maintaining quality courses all very useful. The tools in these courses can be applied directly into the quality improvement projects we recognise and undertake in my workplace,” says Gillian.

As a full time worker, Gillian liked that she could fit her studies around other commitments. Her social life didn’t suffer too much as long as she applied herself when she needed to.

“I enjoyed studying in the comfort of my own home at my own pace and found that Saturday afternoon and Sunday mornings were the best times to study,” she says.

Gillian says the tutors always responded in a timely manner and any questions raised were answered effectively. She also found the study materials useful and of a high quality.

“The course gives you a good insight into quality management and quality systems and the useful tools that can be used to recognise, implement and maintain improvements in your workplace,” says Gillian.

Although she is pleased to have her weekends back, Gillian may look at further study in 2014.

More about Certificate in Quality Assurance (Level 5)

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