New Zealand Certificate in Health and Wellbeing (Social and Community Services) (Level 4)

Qualification code NZ2992

The New Zealand Certificate in Health and Wellbeing (Level 4) Social and Community Services will give you the skills and knowledge required to be employed in a range of roles working alongside people, family and whänau. If you are working in the mental health and addiction services as a support worker or working with disabled people and their family and whänau, (paid or volunteer), then this is the right qualification for you. This New Zealand Certificate is a new programme that replaces the current National Certificate in Mental Health and Addiction Support (Level 4).

This qualification is ideal if you are currently working in or interested in beginning a career in the mental health and addictions, and disability sectors.
Potential employment roles may include support worker, caregiver, employment consultants, whänau workers, housing coordinators, forensic staff, youth workers, aged care workers and navigators.

Fee free offer

We are currently offering this qualification fee free. For information about how to enrol in the fee free offer, check out the Choose courses tab below. Ensure you also read the Terms and conditions tab.

  • Level 4  
    Credits 120 
  • Workload

    For each credit, allow about 10 hours of study. This may be higher near assessment due dates.

  • Study type Open  
  • Cost $0 NZ Domestic

    Approximate cost for the full qualification based on 2018 fee information, not including annual administration fees, fee increases, textbooks, course materials or external exam fees.

  • Student loan

    Eligible for student loans, if you meet the criteria. Student loans and eligibility

For information about selecting courses to study towards this qualification, check out the Choose courses tab.

What you will learn

Graduates of this qualification will be able to:

  • Engage and communicate with people, family and whänau accessing social and community services in a manner which respects their socio-cultural identity, experience and self-knowledge.
  • Relate the history of Mäori as tangata whenua and knowledge of person-whänau interconnectedness to own role in a health and wellbeing setting.
  • Display self -awareness, reflective practice and personal leadership in a health and wellbeing setting.
  • Actively contribute to a culture of professionalism, safely and quality in a health and wellbeing organisation.
  • Relate the purpose and impact of own role to the aims of the wider health and wellbeing sector.


Graduates of the Mental Health and Addiction Support strand will be able to:

  • Work alongside people, family and whänau in a mental health addiction setting to support autonomy by using tools and strategies to foster hope, support recovery and build resilience.


Graduates of the Community Facilitation strand will be able to:

  • Work alongside people, family and whänau in a community facilitation setting to support autonomy by using tools and strategies to identify goals, address barriers, and achieve aspirations.

Work Experience

To study this programme you need to be able to access a minimum of 200 hours of paid or unpaid employment in a relevant health and wellbeing context.

A relevant context includes, but is not limited to – aged care, acute care, community support, forensic care, home-based support, respite care, mobile services and the youth development sector.

Each assessment requires a minimum number of hours of workplace practice to demonstrate competency. This workplace learning is a compulsory part of all the courses as the activities provide the context for your assessment. You will need to have a suitably qualified workplace verifier who has agreed to oversee your work. Both you and your employer will need to sign a memorandum of understanding and provide information about your workplace verifier. You will be able to download this memorandum during the online application process.

Key dates

Our open courses are open for enrolment every month. Each open course starts on the first Monday of the month you choose for enrolment. You must complete your study within the given start and end dates.

See key enrolment dates

Assessment and exam

Every course is assessed differently - some require assignments and others exams. Check the individual course pages for more information.

Information about assessment and exams

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