Course code FLM311

  Course is not currently open for enrolment

This course is intended for people who need to communicate effectively with others in their workplace; and want to enhance their skills. 

How to enrol

Before enrolling in this course you need to:

  • Choose the qualification you will study the course under. See the Work towards tab below for qualification options.
  • Check the order that courses in the qualification should be studied in the Qualification Structure table. This is in the Choose courses tab on the qualification page.

What you need to know about this course

Students who successfully complete this course will be able to

  • Give oral instructions in the workplace
  • Give and respond to feedback on performance
  • Listen to gain information in an interactive situation
  • Speak to a known audience in a predictable situation
  • Present and defend an argument orally


This course is 100% internally assessed.


No textbooks are required for this course.