v2 Getting started with online learning

Tīmatahia tō whai i te mātauranga mā te ipurangi

We've put together some information to help you get going with online learning, including what you can do to get started, the support available and how to find useful information during your studies.  

Online distance learning is new for many of our learners and probably different to any study you have done before. While you won't attend online classes, you will still have work to do each week and assessments to complete before the course end dates. 

We hope the information on this page will help you get going with online learning and to find any information you might need during your studies, including who to talk to when you have questions. It you can't find what you're after here don't hesitate to get in touch:

Contact us



  • Book an orientation call with a Student Mentor

    Our Student Mentor team can help make sure you have the information to get you started with your study. They can:

    • Help you log in
    • Give a tour of our online spaces, including your online courses in iQualify
    • Answer any questions about studying with us. 

    You can contact a mentor at any time during your studies for help with questions not relating to your course such as:

    • Study skills
    • Motivation and time management 
    • How to get an assessment extension and what to do if you need more time (Special Consideration).

    If you’re a new learner look out for an email inviting you to book an orientation call with a Student Mentor or use the link below, which you can also find on the MyOP learner portal homepage anytime you need to talk.   

    Go to MyOP to book time with a Student Mentor


  • Check out MyOP, Microsoft 365 and the Library

    Explore the MyOP learner portal

    MyOP is where you can:

    • See your course details
    • Check the assessment due dates. See the course cards on the homepage, or if you're studying more than one course go to ‘Assessment and exam dates’ in the Quick Links for a chronological list of all your due dates 
    • Change your password (click your initials on the top right)
    • Apply for assessment extensions
    • Find useful videos and links to information to help your study in the ‘Study resources’ page. 

    You can also download MyOP as an app to your phone or other device:

    How to download MyOP as an app  


    Log into Microsoft 365

    You can find a link to your learner Microsoft 365 account in the Quick links menu in MyOP. Here you can find your learner email account, and other Microsoft tools such as Word, Excel and more.

    Tip - If you already use another Microsoft account, we recommend you log into 365 using a different browser or an incognito window, so you don’t have to switch between accounts.

    Learn more about accessing your learner Microsoft 365 account

    Open Polytechnic Library and Learning Centre

    Our online library available 24/7 and is free, convenient and easy to use. You can access resources online, including guides on how to look for information and information on study techniques.

    Learn more about the Library 

    Go to our Library website


  • See if any assistive technology tools might help you study

    There are many technologies and online tools that can assist online studying. Have a look on our Assistive Technologies page for information about some free options and if they may be right for you.

    Assistive technology tools

    During your study with us you have free access to Helperbird, a browser extension that will let you change web pages to suit your online reading needs and learning style. 

    Learn more about Helperbird

    If you would like to get some advice on how you could best use these tools and your needs, contact our Disability and Access Services team:



Study tips and support

  • Tips for studying and taking notes

    As you work through your course it’s a good idea to take notes to help you understand and remember key information.  It’s also good to keep the assessments in mind as you go so you can take note of what might be relevant for the upcoming assessments. 


    Taking notes in the course

    • You can take notes in the course by clicking the 'Notes' icon to the right of the content. Make a note for yourself using ‘Your notes’ or start a discussion with other learners in ‘Discuss this’.
    • To check your notes later, look for ‘Notes’ in the course’s left navigation. 

    Image showing Notes icon on the right side of an online course page in iQualify

    Of course, if you prefer you can take notes on paper or use other online note taking tools. It’s up to you, and important that you figure out what works best for your study style.  

    Get some tips on taking notes and online tools you could try

    Reading skills


  • Getting help with your course

    For course and assessment-related questions contact your Course Facilitator. They will guide you through the coursework to help you follow the study guide, and make sure you understand the course materials and assessment requirements.  

    To find out who your Course Facilitator look on the right side of the ‘Overview’ page of the course. 

    The best way to contact them is through the course ‘Talk’ channel. This is where you can also look out for regular messages from them and join discussions about the course. 

    Go to your iQualify course dashboard

    If you ever have trouble getting in touch with your Course Facilitator, contact us: 

    Contact us


  • Help with study skills

    If you need help at any time during your studies with things such as study skills, motivation and time management or planning your workload, contact our Student Mentor team. 

    They include Student Mentors, and Kaihāpai Māori and Kaihāpai Pasifika services, so you can choose the option that works best for you.

    The easiest way to book time with a Student Mentor is to use the link below, where you can choose the service you want. You can also find a link on the MyOP Learner Portal homepage anytime you need to talk to a mentor.

    Go to MyOP to book time with a Student Mentor


  • Disability and accessibility support

    Our Disability and Access team offer a range of services to assist you through your studies and can tailor these to suit your needs. These include:

    • assistive technology tools
    • specific study tips
    • supplying alternative formats for course materials
    • advocacy.

    Contact them to talk to them about any specific needs or requirements you have, or for a general chat:


    To learn more about the services they offer and see stories about some of the learners they have supported go to:

    Disability and Access Services


Assessments and exams

Learner support and wellbeing

Managing your studies

  • Changing your enrolment and withdrawing from your course

    Changing course start date (course transfer)

    If you would like to transfer your course to another start date, use the form linked to below.  You can only transfer your course to a new start date once, and must submit the request no later than 28 days after the course start date. 

    Course transfer form

    Changing to another course

    If you decide the course isn’t for you, you can request to be enrolled in another course. This needs to be done in writing and must be done before the course start date


    Withdrawing from your course

    If you decide to withdraw from your course you need to fill in the 'Request to withdraw' form. Go to the page linked to below to find the form and check the withdrawal criteria, including timings for withdrawals.

    What to do if you want to withdraw


  • Get help choosing your next course and how to re-enrol

    Get help with what to study next

    Our Student Advisors can help you decide what courses to study next or check you have the right combination of courses to complete your qualification. They will help you: 

    • Structure your qualification so you know what course(s) to do next
    • Work out if your previous tertiary study can be cross credited to one of our qualifications
    • Work out how many courses you need to do to finish your qualification and graduate.

    You can call or email:

    How to enrol in your next course 

    Re-enrolling is when you are already enrolled in a qualification and are selecting the next courses to study towards completing it.

    You should complete the qualification you are enrolled in before you start studying toward a different qualification.

    How to re-enrol


  • General learner information

    Find information on changing your enrolment, key dates, student discounts and learner rights and conduct:

    Changes to your enrolment

    Enrolment dates

    Get your student discount card

    Learner rights and conduct


  • Graduating

    When you complete all the courses needed for your qualification, you can apply to graduate, and we will send you a copy of your formal academic transcript. 

    Find out how to apply to graduate, receive your award and attend a ceremony and get your academic transcript: