Study with us
Getting support from your tutor or lecturer
We are committed to helping you to achieve your goals and you can expect the following support from Faculty staff.
|
Service |
Standard |
Contact |
|
Response to email message |
Within 2 working days |
Freephone 0508 650 200 and ask for your course tutor/lecturer or your programme co-ordinator by name or email Learning Support |
|
Response to telephone voicemail message |
Within 2 working days |
|
|
Response to faxed message |
Within 2 working days |
|
|
Response to postal message* |
Within 2 working days |
|
|
Assessments marked (open enrolment) |
Within 10 working days of receipt by marker or due date for the assessment* |
|
|
Assessments (fixed period and trimesterised enrolment) |
Within 10 working days of the due date for certificate courses and 15 working days of the due date for degree and diploma courses* |
|
|
Examination results |
Within 21 working days from the published date for end of trimester* |
Freephone 0508 650 200 and ask for the Academic Registry or email the Academic Registrar |
*Does not include time required by postal services or course-specific conditions relating to particular assessments.
