Find out what steps you need to follow to log in for the first time and set up Multi-Factor Authentication, and what to do if you forget your password or learner email, are returning to study with us after a long break, or are having trouble logging in from overseas.
Go to the section you need:
- New learners – first time log in, setting up MFA and password reset options
- Returning and current learners – what to do if you enrolled in the past but did not log in, have forgotten your username, password or can’t log in, and MFA and password reset options
- Forgotten password
- How to change your password in MyOP
- Issues logging in from outside of New Zealand
New learners
The first time you log in you need to:
- Create a new password
- Set up Multi-Factor Authentication (MFA), which will help keep your account secure. Learn more about MFA
- Set up options that will let you reset your password yourself if you need to.
There are a few steps, but you only need to do them once.
Screen reader friendly log in and set up MFA guide
Logging in for the first time
To log in you need your:
- Learner email – which uses the format 'FirstnameLastname@myop.ac.nz' (Some may include numbers)
- Temporary password – This will be ‘MyOP’ followed by your date of birth in ddmmyyyy format. For example, if your birthday is 28 December 1999, your password will be: MyOP28121999.
You can find these in the ‘Username and log in details’ email we sent you when you enrolled.
Changing your password
When first log in you need to create a new password. Passwords are case sensitive, and con contain numbers and characters. When you create a new password it:
- must have eight or more characters
- must have at least one uppercase letter
- should not include your first or last name
- should not include any letter or number sequences (such as 1234).
Note - Some common passwords will be blocked.
Set up password reset options
You also need to set up a way to let you reset your password yourself if you ever need to. There are three options:
Authentication phone
- You will be asked to enter your phone number then verify that number via a text or call.
- If you ever reset your password, you will get a text to that number with unique code to enter on screen or a phone call where you need to press the ‘pound’ (#) key.
Authentication email
- You need to enter an email address to verify.
- If you ever need to reset your password you will get an email with a unique code to enter.
If you need help while you log in, change your password and set up MFA and your password reset options please get in touch:
Returning and current learners
To log in you need your:
- Learner email – which uses the fomat 'FirstnameLastname@myop.ac.nz' (Some may include numbers)
- password.
Don’t know your learner email?
Use the link below to recover your email. You’ll need your student ID number.
Forgotten your password?
If you have password reset options set up:
- Click the ‘Forgot my password’ link during the log in process.
- You’ll find this after you enter your @myop.ac.nz email and click Next.
If you have not set up your password reset options, you need to contact us to have it reset. See below for how to set up password reset the next time you log in.
Enrolled in the past but never logged in
If you enrolled in the past, but did not log in you may still be able to log in using:
- Your learner email in the format above.
- Your temporary password, which will be ‘MyOP’ followed by your date of birth in ddmmyyyy format. For example, if your birthday is 28 December 1999, your password will be MyOP28121999.
You then need to:
- Create a new password (see the password guidelines)
- Set up Multi-Factor Authentication (MFA), which will help keep your account secure. Learn more about MFA
- Set up options that will let you reset your password yourself if you need to.
There are a few steps, but you only need to do them once.
Screen reader friendly log in and set up MFA guide
New password guidelines
Passwords are case sensitive, and con contain numbers and characters. When you create a new password it:
- must have eight or more characters
- must have at least one uppercase letter
- should not include your first or last name
- should not include any letter or number sequences (such as 1234).
Note - Some common passwords will be blocked.
Can’t log in? Your account may be locked
If you have not logged in with your @myop.ac.nz email for more than 12 months your account may have been locked.
To get your account unlocked please contact our Service Desk team:
Multi-Factor Authentication
If you have not set up Multi-Factor Authentication you will be prompted to do it the next time you log in. You cannot log in without completing this step.
For help, follow the how to log in instructions in the PDF below from Step 4, and in the screen reader instructions from 'Set up Multi-Factor Authentication'.
Screen reader friendly log in and set up MFA guide
Setting up password reset options
If you have previously logged in, but haven’t set up password reset options you can do this from MyOP:
- In MyOP click on your name on the top right to go to your ‘My Account’ page
- Go to the 'Password' section and click the link under the 'Security options' heading
- This will take you to your Open Polytechnic Microsoft account. Follow the steps to set up your preferred option(s).
How to change your password
You can change your password anytime after your first log in, in the MyOP learner portal by:
- Clicking on your name in the top right corner to go to your 'My account' page
- Scroll down to 'Password'
- Enter your new password twice.
Issues logging in from outside of New Zealand
If you are having problems logging in and are outside of New Zealand please email our Service Desk for help, and include your student ID number.
service.desk@openpolytechnic.ac.nz