All you need to do is contact us and talk to a Customer Services Representative who will help to find a resolution to your concern. They will ask for your name and address, and student number.

If your concern cannot be resolved immediately, it will be referred to a staff member who is able to investigate and take some action on your issue. They will contact you so you know what action has been taken. If you are unhappy with how your issue is dealt with, you may wish to follow the Disputes Procedure — refer Disputes.

Complaint Process

We aim to address all complaints in accordance with the principles of natural justice.  We will work hard so that you feel safe and supported in raising a complaint or issue, and so that you are not academically disadvantaged as the result of making a complaint.  Equally, we will protect our staff from frivolous or malicious complaints.

We have a formal system to record and action complaints, and you can call or write to the Academic Registrar who will investigate your complaint. Any formal complaints are referred to the appropriate manager who will investigate the issue, take appropriate action and then contact you to advise or discuss any further action.  The Customer Support Manager is available to assist you through this process if you feel you need additional support.