Academic Support Standards
As a student of Open Polytechnic, you can expect the following support from Faculty staff.
Service | Standard | Contact |
Response to email message | Within 2 working days | Freephone 0508 650 200 and ask for: |
Response to telephone voicemail message | Within 2 working days | |
Response to faxed message | Within 2 working days | |
Response to postal message* | Within 2 working days | |
Assessments marked (open enrolment) | Within 10 working days of receipt by marker or due date for the assessment* | |
Assessments (fixed period and trimesterised enrolment) | Within 10 working days of the due date for certificate courses and 15 working days of the due date for degree and diploma courses* | |
Examination results | Within 21 working days from the published date for end of trimester* | Freephone 0508 650 200 and |
*Does not include time required by postal services, or course-specific conditions relating to particular assessments.
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